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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Denise Fox

October 28, 2026

5 out of 5 rating by Denise Fox
"Awesome"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Winston Salem. "
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Jennifer Watson Conklin

October 23, 2026

5 out of 5 rating by Jennifer Watson Conklin
"Issue was resolved quickly and professionally"
We responded:
"Jennifer, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Jennifer

October 21, 2026

5 out of 5 rating by Jennifer
"I was absolutely amazed at how knowledgeable Zach was and how he had my best interest at heart as we talked through what type of policy elements I need. He's the best insurance agent I've ever worked with. I've had to insure a lot of properties over my life because I flipped and rented houses for over 20 years. I wish I would have had him from the beginning. Thank you again Zach."
We responded:
"Jennifer, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Kathi A

October 21, 2026

5 out of 5 rating by Kathi A
"Every time I call, I'm always greeted with a pleasant voice. from jennifer."
We responded:
"Kathi, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Justin Drewski

October 17, 2026

5 out of 5 rating by Justin Drewski
"Customer service here is outstanding! They are always ready to help. I've been customer for over 2 years , no complaints about anything."
We responded:
"Justin, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Kennon Mills

October 15, 2026

5 out of 5 rating by Kennon Mills
"My experience with Zach Carpenter State Farm Agency has always been 5 star treatment everytime I usually speak to Jennifer when I call no matter what the situation, question or task she will handle it."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Doug L

October 14, 2026

5 out of 5 rating by Doug L
"Called about information submitted per self survey and was helped with satisfactory answers."
We responded:
"Thank you so much for your kind review, Doug!  If you need insurance assistance, we are just an email or call away! - Zach Carpenter, your State Farm Agent   "
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Kyle Faulkner

October 14, 2026

5 out of 5 rating by Kyle Faulkner
"Zach and his team are great! Always responsive and go out of their way to help. We've had a few claims over the years for various incidents and never had a problem getting them resolved. Couldn't be happier with the team and their service!!!"
We responded:
"Hi Kyle, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Zach Carpenter, Your State Farm Agent "
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Sarah Hungerford

June 12, 2026

5 out of 5 rating by Sarah Hungerford
"Zach was able to save me hundreds. He is kind, respectful and knowledgeable. HIGHLY recommend doing business with him!!!"
We responded:
"Sarah, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Benedict Donadio

December 17, 2025

5 out of 5 rating by Benedict Donadio
"Zach was very helpful and was able to save my wife and I over $1040 between our homeowners and auto insurance."
We responded:
"Thanks for the great review, it’s was a pleasure helping you and your family attain more and better coverage for less!"
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JFDIV

November 6, 2025

5 out of 5 rating by JFDIV
"Zach was very professional and helpful. I saved a ton of money and got better coverage! Enough said! Thanks again"
We responded:
"John, thank you for the rave review! I’m glad we were able to discuss your needs and find a great solution that not only provided better coverage but also a more affordable rate. "
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Helen Kritzinger

September 23, 2025

5 out of 5 rating by Helen Kritzinger
"Moving our insurance from one company to State Farm was the best experience we have had to date with any insurance company. Christine Gregor was the agent who we have been dealing with and she has been an absolute pleasure to work with. We were able to get the best insurance for our needs and the efficiency and expertise that Christine brought to the table goes above and beyond what we expected. She always called or texted to make sure we were always kept in the loop as our insurance policy was handled. We are very grateful for all her help. We would definitely recommend State Farm Insurance."
We responded:
"Helen, thank you so much for the kind and generous review. We are so happy to have you and look forward to serving you for years to come. "
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Julie Bremer

July 25, 2025

5 out of 5 rating by Julie Bremer
"Zack, Jennifer and everyone in this office is excellently responsive and always patient and kind even with my confusing questions!!

I actually enjoy connecting and talking to them when I need them :)"
We responded:
"Julie, thank you so much for the review. We value you and your feedback! "
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Michel Ellis

July 21, 2025

5 out of 5 rating by Michel Ellis
"Zach was wonderful to work with! He handled all of the insurance needs quickly and professionally. Highly recommend him!"
We responded:
"Michel, thank you so much for the kind review. We’re happy to help anywhere we can, including SC for your daughter! "
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Brittany Anders

July 15, 2025

5 out of 5 rating by Brittany Anders
"Zach is always so helpful and he breaks the rates down for me to understand which is very much appreciated. I don’t feel like I am getting scammed into paying extra for something I don’t need. I would recommend them to anyone looking for coverage."
We responded:
"Thank you so much for the rave review. Bundling home and auto always makes sense and I’m glad it was the best option for you. Welcome to State Farm!"
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Ryan Powers

July 8, 2025

5 out of 5 rating by Ryan Powers
"They made transferring my insurance policy seamless. Andrea in particular from the sales team was fantastic! She was friendly, helpful, and a pleasure to work with. Thank you!"
We responded:
"Ryan, thank you so much for the nice review. We’re happy to know how satisfied you are with your insurance transfer. We look forward to serve you!"
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Max Bukovec

July 3, 2025

5 out of 5 rating by Max Bukovec
"Zach made something I was hesitant about a breeze and saved me substantially amount of money on my car insurance compared to my prior provider .

He was quick to responded and very knowledgeable. Would recommend anybody to work with Zach when in the market for insurance."
We responded:
"Max, thank you for the rave review! I am looking forward to serving you and your wife for your insurance needs. "
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Kameron Rorie

July 2, 2025

5 out of 5 rating by Kameron Rorie
"very quick with answering and responding! helpful and efficient"
We responded:
"Kameron, thank you for the gracious review. We also appreciate your grandmother sending you our way! Referrals mean everything to us and we look forward to serving you."
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S Sanjiv

June 25, 2025

5 out of 5 rating by S Sanjiv
"We had multiple insurance policies with another well known insurance company for many years but their rates were climbing at every renewal and that prompted us to look for a change. We contacted 5-6 leading insurance providers and settled with Zach Carpenter's State Farm Agency because its policies provided the same or better coverage at significantly lower premiums. Equally importantly, we were delighted by the superior communication and professional guidance provided by Christine Gregor. She was super quick in responding to emails and phone calls. She was very helpful in explaining different components of the coverage and helped us make better decisions. State Farm is fortunate to have Christine. And we are thankful that we had her to help us."
We responded:
"Thank you so much for the kind review. We are incredibly happy to serve you and your family. Welcome to the Farm!"
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Raymond Carrillo

May 28, 2025

5 out of 5 rating by Raymond Carrillo
"I had recently been in touch with Zach Carpenter's office to discuss a matter on my Mom's auto policy. I talked with Andrea who works in the office. I was helped with professionalism and sincere care for my issue. Thank you so much for treating my issue with high priority and communicating with me in a timely manner. I would absolutely and highly recommend Zach Carpenter and his staff to help with your insurance needs!"
We responded:
"Raymond, thank you so much for the rave review. It’s our pleasure serving you for your insurance needs. "
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andrew martilini

March 19, 2025

5 out of 5 rating by andrew martilini
"Polite, thorough and solved all my insurance needs saved me nearly $800/yr. on my homeowners. I highly recommend."
We responded:
"Andrew, thank for taking the time to leave a review. We are so happy we could help you save so much money - WOW! We are looking forward to serve you! "
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Rachel Price

February 7, 2025

5 out of 5 rating by Rachel Price
"Really appreciate the awesome customer service they provide..I was in a bind, Andrea was super great and helped me with everything I needed with no problems!!"
We responded:
"Rachel, thank you for the rave review! We are excited to serve you for many years to come. "
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JoAnna Lowe

January 29, 2025

5 out of 5 rating by JoAnna Lowe
"I needed a home policy quickly because Farm Bureau had dropped the ball on me too many times. Andrea Robinson helped me get my properties insured the same day."
We responded:
"JoAnna, thank you for the kind review! We’re always happy to assist, and quickly! Welcome to the better Farm!"
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james pruitt

January 11, 2025

5 out of 5 rating by james pruitt
"Soo much better then 99% of service representatives that i have worked with"
We responded:
"James, thank you for the rave review! We’re so happy we could help you with your insurance needs, specifically your auto insurance. We look forward to serving you in 2025!"
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Jason Smith

January 9, 2025

5 out of 5 rating by Jason Smith
"Hi this is Jason with J&J home improvements and I had been speaking with Andrea at State farm insurance she was so very helpful for me and I will for sure give everyone I know her phone number to y'all's company for future references and I appreciate everything she had done for me and we will continue in the near future to do business as well with State farm Andrea thank you so much"
We responded:
"Jason, thank you for taking the time to leave such a kind review. We are pleased to hear about your experience and look forward to serve your insurance needs. "